Benham Wolverhampton Ltd Star Rating
Sales
20 comments from 43 reviews
Service
44 comments from 123 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I was told different prices for the work i needed."
Benham Wolverhampton Ltd Dealer Principal response
"I apologise for any confusion. We quote jobs before seeing the car based on the information available, however when we see the car and interrogate its memory the job may change a little. In your case, less work was required and so the bill was less."
"Have been told time and time again that the noise coming from the steering is normal,charge for courtesy car. After 3rd visit was told that it should be ok now"
"This is the second visit in 6 months regarding the auto stop/start and battery, just collected the vehicle and still got the same problem."
"They've very good."
Benham Wolverhampton Ltd Dealer Principal response
"Another happy Benham customer - thanks for your kind words."
"I had to pay for my loan car i did not have this with Audi."
Benham Wolverhampton Ltd Dealer Principal response
"£15 a day is a modest charge to cover insurance & fuel for those who need a loan car, and much lower than the actual cost. Some dealers may offer a "free" car, but increase their labour charges to compensate. We favour a more transparent approach."
"Mark there is brilliant he remembered I like hot chocolate he made it feel personal"
Benham Wolverhampton Ltd Dealer Principal response
"Benham and hot chocolate....an unbeatable combination!"
"It was excellent."
Benham Wolverhampton Ltd Dealer Principal response
"May I thank you for your custom, your 5 stars and your "excellent" comment."
"I was advised by service staff on saturday 31st march to collect the car on monday 2nd april at about 1pm as they had orded a new run flat tyre. this was orded and fitted, there was a second tyre not right and i am still waiting for the tyre."
Benham Wolverhampton Ltd Dealer Principal response
"Some tyres are produced in batches and when they run out we have to await another production run. This was the case with your tyres. The 1st tyre was illegal and we managed to find one for you, but the 2nd was on back order and we kept you informed."
"Work carried out in stated time frame"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks, that is always our aim and I'm pleased we achieved it."
"Benham are always courteous keep me well informed of what is going on."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your business and for 5 stars.....we appreciate both."
"feels more like the standard of service one would be acustomed to at a fine restaurant then a car dealership"
Benham Wolverhampton Ltd Dealer Principal response
"What a great comparison - thank you."
"The sales people don't seem to talk to you anymore and seem less willing to advise you of offers available."
Benham Wolverhampton Ltd Dealer Principal response
"I'm sorry my sales team weren't available when you arrived for your service. There are some great car sale offers at present, so I've asked one of the team to give you a call to discuss your requirements. Thanks for your 5 star rating of service."
"It was very good. They were very efficient"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your kind words and for bringing your business to us."
"Warranty issue with wheel bearing (Rear ) ."
Benham Wolverhampton Ltd Dealer Principal response
"Regrettably, your car is now out of warranty due to its high mileage and so we could not replace the wheel bearing under warranty. Sorry."
"It was very good. They were very efficient. They were very friendly. 1st class."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your feedback. It's great to hear we gave a 1st class service."
"I could not fault them."
Benham Wolverhampton Ltd Dealer Principal response
"We appreciate you choosing Benham - thank you."
"Very good service."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your custom and for your high rating of our service."
"Brilliant service."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your kind words and your 5 stars."
"The staff were helpful but i was left waiting to collect my car even though the dealership were previously advised i had to have the car back by 17:00."
Benham Wolverhampton Ltd Dealer Principal response
"May I apologise for the delay, which I agree was unacceptable."
"The computer advised new brake pads were required but while at the dealership they called to advise more work require, why did this not show on the computer and why was work required."
Benham Wolverhampton Ltd Dealer Principal response
"Your car's computer advised you that the brake pads had worn. The computer doesn't monitor brake discs. Hence when you brought your car to us, quite rightly we checked the pads and discs manually. We found the discs also had worn beyond the minimum."
"Everything was ok"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your business, your 5 star rating and your 100% scores to each of the individual questions in the survey."
"They didn¿t contact me at all on the first day I was under the impression that if I herd nothing go there for 5 they wouldn¿t give me my car when I got there, it wasn't ready."
Benham Wolverhampton Ltd Dealer Principal response
"Your car failed its MOT with an illegal tyre. You thought you had tyre insurance, but we later discovered it had lapsed. So we provided a loan car overnight and you collected your car the following day. I'm sorry, as you appear dissatisfied with us."
"I dropped it off with the understanding it was to be ready at 5; I arrived at 20 past and had to wait for the valet to be finished."
Benham Wolverhampton Ltd Dealer Principal response
"May I apologise for the delay and any inconvenience caused. Invariably, we aim to have a job completed by the agreed time but clearly over-ran in your case. Sorry again."
"The team at Benham are very helpful."
Benham Wolverhampton Ltd Dealer Principal response
"We appreciate your business and I'm delighted that you were fully satisfied."
"I could not wish for more."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your run of 100% scores and 5 stars overall. It is much appreciated, as indeed is your custom."
"Car was in MOT and was told it would fail and it would cost £90 to look at the car and then fix it and be charged."
Benham Wolverhampton Ltd Dealer Principal response
"I'm sorry you feel dissatisfied. An MOT is a strictly controlled government procedure - if a car fails then the fault(s) needs to be diagnosed and fixed before we can undertake a free-of-charge MOT re-test."
"It was fine just expncive."
Benham Wolverhampton Ltd Dealer Principal response
"I see that you were happy with the work and may I thank you for the 5 star rating. As for our prices, we regular check our competitors (franchised and non-franchised) to ensure we remain competitive and hence to offer good value for money."
"The dealership said that the work would be done on the car the day that I took it in, they told me it would take an extra two days so I requested for a courtesy car, due to short notice they couldn't provide me with one, I wasn't happy with this."
Benham Wolverhampton Ltd Dealer Principal response
"We give time estimates in good faith, but occasionally a job becomes unavoidably extended. Our fleet of loan cars is finite and pre-booked by customers, so sometimes we can't provide a car at short notice. I apologise for the inconvenience."
"Benham have looked after me once again,the car was ready on time and cleaned inside and out Thank You, keep up the good work."
Benham Wolverhampton Ltd Dealer Principal response
"Great feedback - thanks. We take great pride in what we do, so it's fantastic to hear when we get it right."
"it was very quick and no hassle"
Benham Wolverhampton Ltd Dealer Principal response
"For those customers in a hurry, we aim for quick and hassle-free. For those who want to spend a little more with us, we aim to make the showroom welcoming, comfortable and interesting....not least through the fantastic range of BMW cars on display!"
"i had to wait for the engineer to call and then had to travel 15 miles on public transport to get home.the car was not ready for pick untill 6pm but they had advised 4.30pm"
Benham Wolverhampton Ltd Dealer Principal response
"I apologise for all inconvenience. We've spoken since and the agreed pick up time was 5:30pm. Nonetheless, we phoned too late (whilst you were in transit) and so kept you waiting half an hour, which is unacceptable. We're very sorry for the mistake."
"I came in with an emergency breakdown, I was 150 miles from home. Benhams inspected the vehicle immediately, and diagnosed the problem for repair. The part was ordered and the car repaired within 2 working days. What excellent service"
Benham Wolverhampton Ltd Dealer Principal response
"It's a worrying time when you break down some distance from home, and I'm delighted that Benham's service team were able to assist you and make a difficult situation less stressful."
"Repair not completed on day, not told and had to return"
Benham Wolverhampton Ltd Dealer Principal response
"May I apologise as your car needed new window motors, which we did not have in stock and, unusually, we could not obtain them from BMW UK on a same day delivery. Hence, regrettably, we need you to make a return visit. Sorry."
"Very Good."
Benham Wolverhampton Ltd Dealer Principal response
"I was delighted to hear that winter wheels and tyres enhanced your driving enjoyment this winter. An ever-increasing number of customers are making 2 sets of wheels and tyres a standard feature of their driving - one for winter; another for summer."
"I was happy with the outcome and the whole experience."
Benham Wolverhampton Ltd Dealer Principal response
"On behalf of the service team, may I thank you for your high rating of our dealings with you. In a world of choice, we appreciate you choosing Benham."
"Very satisfied with service provided. Thanks"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your custom and for the 5 out of 5 star rating."
"High parts and labour costs"
Benham Wolverhampton Ltd Dealer Principal response
"I'm sorry that you weren't fully satisfied. We have little influence over parts prices, but we do constantly aim to keep our labour charges as low as possible."
"timed service overan by 25 mins. otherwise great"
Benham Wolverhampton Ltd Dealer Principal response
"Apologies for the overrun, but I'm pleased everything else was satisfactory."
"fast arrived on time good communication"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your great feedback - just what the team aim to provide."
"Cant fault the service but expensive"
Benham Wolverhampton Ltd Dealer Principal response
"Thank you for your comments. Naturally, I am delighted to hear that you're happy with the service we provide. As for cost, some repairs are expensive, but rest assured we keep our prices as low as we can."
"It took longer than expected to deal with ."
Benham Wolverhampton Ltd Dealer Principal response
"I understand that you were happy with my staff, but that we took too long on the repair. Thanks for your views and I shall look into the circumstances."
"Fantastic I have two BMW's and there absolutly fabulous . they always try there best . its an outstanding dealership this is the best I have been in ."
Benham Wolverhampton Ltd Dealer Principal response
"Thank you for your 5 stars and for saying we're the best dealership!! My team will be over the moon."
"Cant fault them would reccomend them to anybody."
Benham Wolverhampton Ltd Dealer Principal response
"Great feedback and thanks for your business. Word of mouth is our best form of advertising and I'm delighted to hear that you'd recommend Benham to others. Thank you."
"Fantastic dealership. Great facilities, friendly and helpful staff. My car was also ready earlier than expected and bill was even cheaper then first quoted as they did not need to replace all the parts as first expected. What more could you ask for"
Benham Wolverhampton Ltd Dealer Principal response
"Wow, great feedback - thank you. We always aim to beat the clock for our Fast Lane (i.e. waiting) customers, and will only ever bill for the parts we actually use."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"When I arrived to collect my vehicle the finance had not been completed and therefore I had to wait 30 mins. When I came to inspect the vehicle there was a defect with the paintwork on the bonnet. I noticed this within 20 seconds."
"Excellent treatment by Mark Ferriday"
Benham Wolverhampton Ltd Dealer Principal response
"We very much appreciate a straight run of 100% scores and your 5 star rating overall. Many thanks for choosing Benham and well done Mark Ferriday."
"Could have been more organised with the paperwork and saved me a trip"
Benham Wolverhampton Ltd Dealer Principal response
"May I apologise to you, as the paperwork in your case does appear to have been less slick than the high standards we set for ourselves (and usually achieve!)."
"Staff were excellent. The only disappointment was that the part exchange value on my old 3 series did not change once I had obtained an MOT for a further year."
Benham Wolverhampton Ltd Dealer Principal response
"I am sorry that we could not do more on your part exchange, nonetheless I am pleased to see that you were otherwise satisfied."
"From ordering the car to delivery, the service received from Benham was excellent. I would not hesitate to purchase my next car from that dealership"
Benham Wolverhampton Ltd Dealer Principal response
"We very much appreciate your loyalty to Benham and thank you for entrusting your business with us."
"Rob and his team are the best I have ever dealt with in 30 years of car ownership. Absolutely superb."
Benham Wolverhampton Ltd Dealer Principal response
"I agree - they are the best!"
"Probably one of the best sales experiences I have ever had from any brand. Benham were superb"
Benham Wolverhampton Ltd Dealer Principal response
"Thank you - great feedback and 5 stars!"
"from the start i was dealt with courteously and right up to the keys being handed over was supported and kept informed."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for choosing Benham and for awarding us 5 stars. Well done also to the team for making it such a great experience."
"The sales team were very good and kept myself informed on what seemed a daily basis."
Benham Wolverhampton Ltd Dealer Principal response
"It was a pleasure doing business with you and thanks for the excellent feedback."
"Mark Ferriday gave first class service"
Benham Wolverhampton Ltd Dealer Principal response
"We aim for first class service and may I thank you for saying that we achieved it. Well done Mark!"
"My experience from Benham from my initial phone call to collecting my new car was fantastic. Everyone was honest, helpful, knowledgeable and i will definitely recommend Benham to all my friends and family. I will also do business with them again."
Benham Wolverhampton Ltd Dealer Principal response
"Thank you for such great comments. In a competitive world, we appreciate you choosing to place your business with Benham. And well done Craig for creating such a super experience."
"Problem with transfer of number plate quickly resolved"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for the 5 star rating of your experience with Benham. Thanks also for placing your business with us - we appreciate there is a variety of choice out there!"
"I was really looking forward to taking delivery of my new BMW and I wasn't disappointed thanks Jon"
Benham Wolverhampton Ltd Dealer Principal response
"We love a run of 100% scores to every question and 5 stars overall. Many thanks!"
"Fantastic service from the staff at Benham."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your 5 star rating and 100% scores - we very much appreciate your feedback and your decision to do business with Benham. The team are thrilled with your comments."
"Excellent service and attention especially by Mark Chandler."
Benham Wolverhampton Ltd Dealer Principal response
"Great feedback - thank you. May I take this opportunity also to offer my thanks for your business: we very much appreciate it."
"From the moment I entered the showroom my needs were met exceeding my epectations. The sales rep kept in regular contact with me whilst awaiting delivery, ensuring I was aware at every step."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your kind words and, importantly, thanks for your business. Benham must try harder next time to achieve the full 5 out of 5 stars, as we regard 4.5 as a miss!!"
"10 month wait for my car, but the sales staff telephoned, emailed, kept me informed."
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your business and sorry about the wait - the new BMW X3 is superb hence lead times were stretched, but your patience will be rewarded. And well done Mark for making it a great experience."
"Very helpful and friendly staff, excellent facilities. A very impressive experience"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks indeed for your custom, your 5 star overall rating and a straight run of 100% scores to every question. The sales team put in a great deal of time and effort to make customers' experiences memorable ones. Thanks again."
"Excellent from start to finish, could not have been better. Friendly staff treated me as an individual"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks for your custom and for the great feedback. The team get a real buzz from such super comments."
"A truly amazing experience"
Benham Wolverhampton Ltd Dealer Principal response
"Thanks - we aim to make every sale special and it's great to hear when we succeed!!"